Don't you just love it when these so-called "professionals" have NO IDEA what they're talking about?

I made a guy feel like a complete idiot last night, while on the phone with my ISP about my internet going out.

I'll give you a bit of the conversation.

TechSupport: Hello, how may I help you?
Me: Yes, I'm having trouble connecting to the internet. I've tried multiple router/modem resets, checked the connections, and I can't get it to work.
TS: Ok, let's try resetting your modem.
Me: I've done that already.
TS: Can you unplug your router for me?
Me: I'VE ALREADY DONE THAT.

*Pause*

TS: You can plug it back in now. *Pause* Does it work?
Me: No.
TS: Ok, well, open up the Command Prompt. Type in "ping" and then your IP address.
Me: Um... Okay??
TS: Did that work?
Me: Of course it did, I pinged my own computer.
TS: Good, now try pinging ***.***.***.***.
Me: ...Doesn't work...
TS: Okay, let me talk to my manager, because my computer is having trouble communicating with yours.
Me: Yeah, I can see that.

*Elevator music*

TS: Um... I'll give you a call back later when I can figure out what's wrong.
Me: LISTEN, just tell your supervisor to send someone out here that knows what they're doing, because no stupid software reset is going to work. I've done that multiple times, like I tried to tell you. And of course pinging my computer works... IT DOESN'T REQUIRE NETWORK ACCESS FOR PETE'S SAKE. I wouldn't have called you if my computer would communicate with other computers.
TS: Alright, have a nice day.
Me: Psssh.

He sounded like he was reading out of a manual for an entire 45 minutes... Geez. Couldn't figure why pinging my computer worked but didn't when I pinged his.